This global hospitality leader serves between 50,000 and 200,000+ guests monthly across properties worldwide, with thousands of staff members including employees, contractors, and partners. Despite already having Okta, they were struggling with major operational issues: inefficient manual workflows were slowing everything down, Office 365 provisioning was overly complex across their diverse user types, and their Active Directory was overcrowded with excessive users creating administrative nightmares. They urgently needed to migrate to Okta Identity Engine (OIE) but didn't know how to do it without disrupting operations. Different user groups required different security levels, but their fragmented Okta setup made this nearly impossible to manage efficiently.

We transformed their existing Okta infrastructure to support their diverse, global operations:

• Consolidated and expanded Okta workflows to automate previously manual processes, eliminating inefficiencies

• Deployed Office 365 by domain—provisioned two out of three domains through Okta for seamless authentication

• Migrated to Okta Identity Engine (OIE) with enhanced authentication rules supporting varied user types and security requirements

• Remodeled application sign-on policies to accommodate multiple user types (employees, contractors, partners) with tailored security rules for each

• Simplified Active Directory by moving certain user types to Okta as the master identity provider, dramatically reducing complexity and administrative burden

• Full Office 365 authentication integrated with Okta across the entire organization

• Increased automation of manual tasks leading to significantly more efficient operations

• Tailored security rules implemented for different user types without adding complexity

• Reduced Active Directory burden by transitioning specific user groups to Okta management

• Improved user experience for thousands of staff members accessing systems daily

• Successful OIE migration completed without operational disruption